REFUND AND RETURN POLICY

Thank you for shopping at Folclórica. We aim to ensure your shopping experience
is as satisfying as possible. However, due to the nature of our products and services,
we have the following return policy:

  • No Returns Accepted

    Due to the specific characteristics of our products, we do not offer returns or refunds, except in cases where products are defective or damaged during shipping. Please ensure you carefully review your order before confirming it.

  • Order Errors

    If we make a mistake in fulfilling your order (e.g., sending the wrong item), we are committed to correcting it at no additional cost to you. Please contact our customer service team within 48 hours of receiving your order to resolve the issue.

  • Defective or Damaged Products

    If you receive a defective or damaged product, please notify us within 48 hours of receiving your order. We kindly request that you provide clear photos of the damage or defect to process your claim. In such cases, we will offer a solution that may include replacing the product or providing a full refund.

  • Exceptions

    In exceptional cases, and at our sole discretion, we may consider refunds or exchanges. However, these cases will be evaluated individually and are not guaranteed.

  • Size or Color Changes

    Due to our no-returns policy, we cannot process size or color changes once an order has been completed. We encourage you to review the product description and specifications, including sizes and colors, before making your purchase.

  • Customer Support

    If you have any questions or concerns about your purchase, please don’t hesitate to contact our customer service team at www.folcloricacol.com. We’re here to help resolve any issues you may have.